Online store of sterling silver jewelry 10 Crystals.

Yes, we do.

Orders placed before 6:00 PM (Kyiv time) are shipped the same day. Whenever possible, we also ship orders placed after 6:00 PM.

Yes. Once your order is placed, you'll receive an order confirmation email along with your purchase receipt sent to your email address. The receipt will also be sent to you via Viber in the Business Inbox folder. If you don't see it within a few minutes, please check your spam or promotions folder.

To help your jewelry maintain its shine, avoid exposing it to water, as moisture can accelerate the tarnishing of sterling silver and jewelry alloys. Keep your pieces away from high temperatures, household chemicals, cosmetics, and perfumes. We also recommend protecting your jewelry from impacts, scratches, and other mechanical damage.

Jewelry with a rhodium finish should not be cleaned with abrasive products, alcohol, harsh chemicals, stiff brushes, or rough fabrics, as these can damage the delicate protective rhodium layer.

10 Crystals is a Ukrainian brand specializing in sterling silver jewelry. We partner with trusted manufacturers from the United Arab Emirates (UAE) Turkey and Thailand. Every piece is carefully inspected before it reaches you.

The S925 hallmark indicates that the jewelry is made from 925 sterling silver. This means the alloy contains 92.5% pure silver and 7.5% other metals (typically copper) to enhance strength and durability. S925 is an internationally recognized hallmark widely used in Europe and the United States, ensuring the authenticity and quality of sterling silver jewelry.

We offer free shipping across Ukraine.

Orders are shipped via Nova Poshta and can be delivered to a branch, parcel locker, or by courier.

International shipping is available for a flat rate of UAH 400.

No, we operate on a full prepayment basis.

Payment by cash on delivery through the postal service is not accepted, as the postal operator is not the customer. Payment must be made directly by the customer in full in advance.

Every piece of jewelry is carefully inspected, packed in our signature packaging, and shipped at our expense. Before placing your order, you can view detailed product descriptions and original photos. For your peace of mind, all shipments are fully insured for their full value.

If your package arrives damaged, your order is incomplete, or your package is not delivered, we'll investigate the issue, open an insurance claim, and either replace the item or issue a full refund.

All shipments are automatically insured.

Return & Refund Policy

If you notice any damage, missing items, or other issues with your order upon delivery, we recommend taking photos or a video immediately at the pickup location before leaving.

To request a return or refund, please contact us on the day you receive your order. Please provide:

• Photos or videos showing the issue.
• A brief description of the problem.
• Your payment details (if needed for the refund).
• The product for inspection, if requested.

Once it is confirmed that the package arrived damaged, the order was incomplete, or the shipment was not delivered, the Seller will issue a refund within 1 business day by crediting the corresponding amount to the Customer's personal account at the 10 Crystals store, unless otherwise agreed by both parties..

Return shipping costs are non-refundable, except when the return is required due to an error on our side.