Warranty Policy

Inspection of the goods in terms of quantity, completeness, and quality must be carried out by the Customer on the day of receipt. The Customer is required to check the jewelry items immediately upon delivery by the Seller or the Carrier (in case of shipment) and report any claims at the time of acceptance.

This Warranty Policy forms an integral part of the Public Offer and defines the terms, conditions, and scope of the Seller’s warranty obligations for jewelry items purchased from the online store.

The Seller provides a warranty period of 12 (twelve) months from the date of purchase, unless otherwise specified on the product page.

The warranty applies exclusively to manufacturing defects confirmed by the Seller or by an independent expert examination.

The warranty does not cover defects or damages resulting from improper use, violation of care instructions, mechanical impact, external factors, or natural properties of the materials.

Cases related to non-manufacturing defects may be reviewed individually at the Seller’s discretion.

Warranty Cases

A warranty case is defined as a defect caused by the manufacturer, rather than by use, external impact, or improper care.

The following are considered warranty cases:

Metal Defects

  • internal cavities, cracks, or structural flaws that could not occur during normal wear;
  • abnormal deformation of the jewels under standard use without mechanical impact;
  • significant casting defects affecting functionality.

Stone Setting Defects

  • loosened stones without signs of mechanical damage;
  • loss of a stone due to improper setting technology;
  • weakened prongs or settings present from the time of purchase.

Construction and Soldering Defects

  • breakage or separation at factory soldering points;
  • malfunction of clasps, locks, or moving elements due to manufacturing defects;
  • defects in fittings or structural components.

Coating Defects (gold plating, rhodium, etc.)

  • peeling or flaking of the coating;
  • appearance of stains or deformation of the coating in the first days of use;
  • uneven application clearly indicating a manufacturing issue.

Note: natural wear of the coating during use is not considered a warranty case.

Initial Defect Detection

  • manufacturing defects identified upon unpacking;
  • incorrect or incomplete packaging;
  • any other issues documented immediately after receipt and supported by photo/video evidence.

Warranty Service Conditions

To submit a warranty claim, the Customer must:

  • contact the Seller in written form;
  • provide a description of the issue along with photo and/or video evidence.

The Seller reserves the right to request the product for inspection or to send it for expert evaluation.

If a warranty case is confirmed, the Seller may, at its discretion:

  • repair the product;
  • replace it with an identical item;
  • offer a replacement with price adjustment;
  • issue a refund.

If it is determined that the defect is not due to a manufacturing fault, the claim may be rejected.

Cases Not Covered by Warranty

The warranty does not apply in the following situations:

Mechanical Damage

  • impacts, drops, pressure, bending, deformation;
  • chain breakage due to snagging;
  • scratches, chips, or shape alterations.

Improper Care

  • contact with water, chemicals, perfumes, cosmetics, or cleaning agents;
  • natural tarnishing of silver;
  • wear of plating due to use or humidity;
  • damage caused by wearing during sleep, sports, or swimming.

Unauthorized Modifications

  • repairs by third parties;
  • reshaping;
  • use of aggressive cleaning methods.

Natural Material Properties

  • color changes of the metal (tarnishing);
  • partial or complete wear of plating;
  • minor scratches from regular use.

Claim Procedure

To initiate a warranty request, the Customer must provide:

  • order number or receipt;
  • description of the defect;
  • photo and/or video evidence;
  • the product itself (if requested).

The claim review period is up to 3 business days.

Liability

The Seller is not liable for damages caused by improper use or failure to follow care instructions.

By completing a purchase, the Customer confirms that they have read and agreed to this Warranty Policy.

All disputes shall be resolved in accordance with the applicable laws of Ukraine.

Additional Terms

  • The warranty does not function as insurance against wear and tear.
  • The warranty period is not extended after repair or replacement unless required by law.
  • The Seller reserves the right to refuse warranty service if misuse or violation of care instructions is detected.