GRAPES Earrings

Online payment by card (Visa, Mastercard, Mono Pay, Apple Pay, Google Pay) – plata by mono

Pay securely with your bank card via plata by mono.

All payments are processed through a secure gateway (SSL + PCI DSS). After a successful transaction, you will receive an email and SMS confirmation.

All items are in stock in Ukraine and ready for dispatch.

Free Shipping across Ukraine on all orders.
We ship across Ukraine via Nova Poshta: to branch, parcel locker, or by courier.

We aim to provide fast and convenient delivery for every order. Details regarding delivery times are provided below.

1. Order Processing
Orders placed before 18:00 PM (Kyiv time) are processed the same day.
Minimum processing time — 1 business day.
Maximum processing time — up to 2 business days.
Processing is carried out daily (Monday–Sunday).

2. Delivery Time
Minimum delivery time — from 0 days.
Maximum delivery time — up to 5 days after processing.
Delivery is carried out daily (Monday–Sunday).

3. Estimated Delivery Time
Including processing and shipping, your order will arrive within approximately 1–7 days from the moment of purchase (depending on the region).

4. Shipping Cost
Shipping across Ukraine is free for all orders.

All parcels are automatically insured, providing additional protection in case of damage, loss, or incomplete delivery.

If you have any questions — feel free to contact us, we’re always here to help!

• Jewelry piece
• Polishing cloth
• Standard branded packaging

Jewelry items (rings, earrings, necklaces, pendants) are considered personal-use products and according to the current legislation of Ukraine, jewelry items of proper quality cannot be returned or exchanged.

This is regulated by:

Article 9 of the Law of Ukraine “On Consumer Rights Protection” dated 15.05.1991 No.1023-XII

Annex No.3 to the same Law (list of goods not subject to exchange or return)

Resolution of the Cabinet of Ministers of Ukraine No.172 dated 19.03.1994

However, our policy is based not only on regulations — but on service.
We aim for a 100% positive experience, and we always assist if something goes wrong.

If something happened:

the parcel arrived damaged, the order was incomplete, the parcel was never delivered - we will look into the situation, file an insurance claim, and: replace the item or issue a refund if a replacement is not possible.

All shipments are automatically insured.

Return Procedure

1. If, upon receiving the shipment, the Customer notices any damage, discrepancies, or other issues with the product, it is recommended to immediately record a video or take photos at the point of collection.
2. To initiate a return of goods or a refund, the Customer must contact the Seller on the day the order is received. The Customer is required to provide photo and/or video evidence, a description of the issue, payment details for the refund, and make the product available for inspection.
3. Once it is confirmed that the package arrived damaged, the order was incomplete, or the shipment was not delivered, the Seller will issue a refund within 7 business days using the original payment method, unless otherwise agreed by both parties.
4. Shipping costs for returned items are non-refundable, except in cases where the error occurred due to the Seller’s fault.

If you have any questions:
Email: 10crystals.uk@gmail.com